Digital Products and Services
As Digital Pixel primarily provides digital products and services, traditional shipping does not apply to most of our offerings. However, we have established the following policies regarding the delivery of our digital products and services:
Digital Delivery
For digital products and services, delivery will be made as follows:
- Website Development: Access to development sites will be provided during the development process. Upon completion and final payment, the website will be deployed to the client's hosting environment or delivered as agreed upon in the project contract.
- Digital Assets: Digital assets such as logos, design files, and other deliverables will be provided via email, cloud storage links, or other electronic means as specified in the project agreement.
- Software and Applications: Access credentials or installation instructions will be provided via email after payment is confirmed.
Delivery Timeframes
Delivery timeframes for our services are as follows:
- Standard Projects: Delivery timeframes will be specified in the project agreement and will vary based on project scope and complexity.
- Rush Orders: For expedited services, additional fees may apply. Please contact us directly to discuss rush order options.
- Ongoing Services: For subscription-based services, access will be provided according to the terms specified in the service agreement.
Physical Products
In the rare event that we provide physical products (such as printed materials or hardware):
- Shipping Methods: We use reputable courier services for all physical deliveries.
- Shipping Costs: Shipping costs will be calculated based on weight, dimensions, and delivery location, and will be communicated to you before finalizing your order.
- Delivery Times: Estimated delivery times will be provided at the time of order but may vary based on location and other factors.
- International Shipping: For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
Tracking Information
For physical shipments, tracking information will be provided via email once your order has been shipped. For digital deliveries, confirmation emails will be sent when deliverables are ready for access.
Delivery Issues
If you encounter any issues with the delivery of our products or services:
- For digital deliveries: Please check your spam/junk folder for delivery emails. If you still cannot locate your delivery, contact our support team.
- For physical shipments: If your package is delayed, damaged, or lost, please contact us within 7 days of the expected delivery date.
Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: Support@digitalpixel.info
Phone: +916006086668
Address: C12/12 Paper Mill Colony, Nishatganj, Lucknow 226007